Ticket Buyer
Find your tickets, resend a confirmation, or check the details of a transaction.
Find my tickets →How can we help you today?
Choose your path below to find tickets, get help running your event, or talk to us about using EasyEntry.
Event Organiser
Need help managing your event or account? Our team is here to support you.
Get event support →
Sales Inquiry
Thinking about using EasyEntry? Reach out and we'll help you get set up.
Talk to sales →Frequently asked questions
Answers to the questions we hear most often.
For ticket buyers
I haven't received my tickets — where are they?
Your tickets are emailed with scannable codes as soon as your order is confirmed. Check your inbox and your spam/junk folder. Still missing? Use the resend form above, or email support@easyentry.com.au with the email you used at checkout.
How long before I receive my tickets?
They should arrive within minutes of booking. If not, check your junk/spam folder and make sure you're looking in the inbox for the email address you used at checkout.
Do I need to print my tickets?
No — you can show the ticket codes on your phone from the confirmation email. Only print them if the event organiser specifically asks you to.
How do I get a refund or change my booking?
Refunds and booking changes are handled by the event organiser under their own refund policy. Contact them using the link in your confirmation email. Per-ticket fees on paid events are not refundable.
Do I need an account to buy tickets?
No. Accounts are only for event organisers. You'll receive a confirmation email with your tickets as your record of purchase.
What is the EasyEntry charge on my card statement?
It means you — or sometimes a family member — booked an event through EasyEntry. Look it up above using your email, or contact support and we'll help identify it.
For event organisers
How do I start selling?
Create a free account, verify your email, and use the event wizard to add sessions, ticket types, and a registration form. You can be selling within minutes.
What fees will I pay?
Free events are always free. Paid tickets carry a $0.50 per-ticket fee ($0.15 for tickets priced $5.00 or under) plus a 2.5% all-inclusive processing fee. See the Pricing page for a full breakdown.
When can I access my funds?
Connect your Stripe account to receive payouts for paid events. We recommend transferring funds after the event has taken place so refunds stay simple.
Can I sell merchandise?
Yes — set items up as ticket types (alongside tickets or on their own). Standard fees apply, and items priced $5.00 or under get the lower $0.15 per-item fee.
Can I change my event once it's live?
Yes, you can edit your event at any time. If a change affects existing bookings, we recommend emailing those buyers from the console to let them know.
How do people find my event?
Every event gets a shareable URL and QR code, embeddable widgets for your own site, and — if set to public — a listing in EasyEntry's event search.
Can I add my team?
Yes. Add your whole team with individual logins and scoped roles — owner, admin, manager, box office, and viewer.
Thinking about EasyEntry
How do I start selling on EasyEntry?
Create a free account — all you need is a valid email address. Once you're in, the event wizard will have you set up in minutes.
Are there sign-up or account fees?
No. There are no sign-up fees, subscriptions, or lock-in contracts. Fees are only incurred when a paid transaction is processed through your event.
Do I need an ABN to sell tickets?
No — you don't need an ABN to sell tickets through EasyEntry.
What equipment do I need?
Just a computer, tablet, or phone with internet access. A smartphone is all you need to scan tickets at the door.
Can I run private events?
Yes. Set an event to unlisted and share its URL privately, with optional password protection for an extra layer of control.
How secure is EasyEntry?
Every page is served over HTTPS, personal data is encrypted and hosted in Australia, and we never store full card numbers.