Ticket buyer help
Resend your tickets or look up a transaction. For changes to a booking, contact the event organiser via your confirmation email.
Ticket buyer FAQs
I haven't received my tickets — where are they?
Your tickets are emailed with scannable codes as soon as your order is confirmed. Check your inbox and your spam/junk folder. Still missing? Use the resend form above, or email support@easyentry.com.au with the email you used at checkout.
How long before I receive my tickets?
They should arrive within minutes of booking. If not, check your junk/spam folder and make sure you're looking in the inbox for the email address you used at checkout.
Do I need to print my tickets?
No — you can show the ticket codes on your phone from the confirmation email. Only print them if the event organiser specifically asks you to.
How do I get a refund or change my booking?
Refunds and booking changes are handled by the event organiser under their own refund policy. Contact them using the link in your confirmation email. Per-ticket fees on paid events are not refundable.
Do I need an account to buy tickets?
No. Accounts are only for event organisers. You'll receive a confirmation email with your tickets as your record of purchase.
What is the EasyEntry charge on my card statement?
It means you — or sometimes a family member — booked an event through EasyEntry. Look it up above using your email, or contact support and we'll help identify it.
Still can't find your tickets?
Our team can look up your order and resend it.